Shipping policy
Thank You For Visiting And Shopping At Ecoself!
As a result of a high volume of orders, our processing and shipping may be delayed. Thank you for your patience and understanding as we work our hardest to fulfill your order as quickly as possible.
All orders will be shipped out from US warehouses. Each order requires 1-3 business days for processing. Usually, it takes approximately 2-5 business days for express shipping depending on different countries, areas and shipping carriers. Please be aware that we have no control over the shipping process.
Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Please verify your shipping address during checkout. We are not responsible for any invalid or undeliverable address. For security purposes, we're unable to redirect the package once it has been shipped. Please note that shipments can occasionally be delayed due to unforeseen circumstances.
Shipping Zones
Free Shipping! - We offer free ground shipping on all orders over $49 within the 48 contiguous US states.
Alaska, Hawaii and Puerto Rico - We are not offering regular shipping to Alaska, Hawaii and Puerto Rico at the moment.
PO/APO/FPO/DPO - We are not offering shipping to these addresses at the moment. Please contact our Customer Experience team for any further assistance.
Shipment Processing
Next Day Cut-Off - Most orders placed by 11 PM EST will be processed and shipped out the next business day. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection.
Order Changes/Cancellation Requests - We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Please contact us ASAP if you notice an error in your order details.
Shipping Damage Claims - If you suspect your products were damaged during transit, please try to refuse the shipment and call us immediately at 1（888)610-8877. Do not remove any items and keep the packaging as is. If we file an insurance claim, we may ask you to take pictures of the damage. We will send you a new unit ASAP. Claims for damaged or missing items must be reported within 3 calendar days from the date of delivery.
Product Defect Claims - If you receive a juicer which you feel is defective, please contact our Customer Care Team. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.